Unfortunately, as laid out in our Conditions of Sale as standard we cannot offer exchanges, refunds or resales. However, we appreciate that things can change, so for Roundhouse produced shows where there are multiple performances, we may be able to swap your tickets to a different date for a small exchange fee and any difference in ticket price. For externally produced shows, unless the terms and conditions for the event or your original point of sale state otherwise, you will be able to let someone else collect tickets that are held at the venue in your name from our box office on the day of the event using a Letter of Authorisation.

Get in touch or call us on 0300 6789 222 with your details and order number to enquiry about an exchange. Please note that we are unable to exchange tickets between different productions and that all exchanges are at our discretion.

Please note that this only applies to tickets purchased directly from our box office. If you have purchased from another supplier then please enquire with them directly.