How Can we Help?

Can I leave my tickets in someone else’s name?

Unless the terms and conditions for the event or your original point of sale state otherwise, you will be able to let someone else collect tickets that are held at the venue in your name from our box office on the day of the event.

The person collecting the tickets must bring with them a printed letter of authorisation, filled in and signed by you, in order to pick up your tickets on the day of the event. We cannot accept anything other than the venue’s template Letter of Authorisation as we need it to be able to confirm that we have all of the required information. Please note also that you cannot issue a Letter of Authorisation for tickets that have already been posted out – it can only be used to re-allocate tickets that are being held at the venue. The Roundhouse cannot be held accountable for errors made with Letters of Authorisation.

The letter of authorisation cannot be used if the tickets have been sold for profit.  In such cases the tickets will be rendered void as per our terms and conditions of sale.

Please check the terms and conditions for the event and with your original point of sale (if not the Roundhouse) as some have strict rules that mean the tickets may only be collected and used by the person who purchased.  If this is the case, these terms will be detailed on the relevant event page in the what's on section or with your original point of sale.


Fancy a Chat?
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found